Terms & Conditions

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Terms and Conditions

Last updated: october 2025

1. Introduction

These Terms and Conditions (“Terms”) apply to all bookings, tickets, and participation in events, workshops, and activities organised by The Local Mama Collective UK (“we”, “us”, “our”).

By purchasing a ticket, booking a session, or attending an event, you agree to these Terms and Conditions. Please read them carefully before booking.

2. Tickets and Attendance

• Each ticket admits one adult and one baby or child up to 2 years old.

• Siblings and multiple births (e.g., twins or triplets) are warmly welcome and included within the same ticket where space allows.

• Please let us know at the time of booking if you are bringing more than one child so we can ensure suitable space and resources.

• All attendees are responsible for supervising their own children throughout the event.

3. Booking and Payment

• All bookings must be made in advance through our online booking system or authorised partner platforms.

• Payment is required at the time of booking. Your place is not confirmed until full payment has been received.

• We accept payment via  Stripe, PayPal, bank transfer, etc.].

• Once payment is made, you will receive a confirmation email with event details.

4. Menu Choices (if applicable)

For events including food or refreshments (such as brunches, afternoon teas, or café meet-ups):

• Menu choices must be selected at the time of booking.

• We will make every effort to accommodate dietary requirements and allergies if notified at the time of booking.

• Late changes to menu choices may not be possible due to catering arrangements.

5. Cancellations and Refunds

• All bookings are non-refundable and non-transferable unless an event is cancelled by us.

• If you can no longer attend, you may transfer your ticket to another parent or carer — please notify us by email with their details at least 24 hours before the event.

• In the unlikely event that we have to cancel or reschedule, you will be offered a a transfer or credit note to an alternative session.

• Refunds will not be given for missed sessions due to illness, lateness, or personal circumstances beyond our control.

6. Event Conduct and Safety

• All adults are responsible for their own safety and the supervision of their children at all times.

• We ask that all attendees show kindness, respect, and inclusivity towards others in line with our community ethos.

• We reserve the right to ask anyone behaving inappropriately or unsafely to leave the event.

• Please follow any venue safety guidance, including hygiene and health protocols.

7. Photography and Media

• We may take photos or short videos during events for use on our website, newsletters, or social media channels.

• You will always be informed beforehand, and you can opt out by notifying us at the start of the session or via email.

• We never share personal information alongside images without explicit consent.

8. Health and Wellbeing

• Please do not attend if you or your child are unwell or showing symptoms of contagious illness.

• Some sessions may involve light movement or activities; participation is voluntary and at your own discretion.

• You are responsible for ensuring that you and your child are fit and able to take part.

9. Liability

• The Local Mama Collective UK (part of Babylove Groups & Academies), and its facilitators are not liable for any loss, damage, or injury incurred during attendance, except in cases of proven negligence.

• Personal belongings remain the responsibility of attendees at all times.

10. Changes to Events

• We reserve the right to make reasonable changes to venues, timings, or facilitators when necessary.

• Any significant changes will be communicated as soon as possible via email or social media.

11. Privacy and Data Protection

Your personal information will be handled in accordance with our Privacy Policy and will only be used for booking management, communication, and event coordination.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

The Local Mama Collective UK
Email: thelocalmamcollective@gmail.com
Website: www.thelocalmamacollective.com

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What to include in the T&C document